Refund policy

2. Return and Refund Policy

At Pawgevity, we want you and your dog to be happy with your purchase. That's why we offer a 30-Day Satisfaction Guarantee.

2.1. 30-Day Satisfaction Guarantee

You have 30 calendar days from the date you receive your order to request a return or refund, subject to the conditions described below.

2.2. Conditions for returning a product

For a return to be accepted, the product must:
• Be unused, in its original condition, and in its original packaging (where applicable).
• Retain its tags, accessories, and included components.
• Include proof of purchase or the order number.

2.3. Non-returnable products

For hygiene and safety reasons, we do not accept returns of:
• Supplements that have been opened, used, or have a broken seal.
• Personal-use items for the animal that have been used (for health reasons).
• Items on final sale or marked as "non-returnable" in their description.

This does not apply to products that arrive damaged, defective, or incorrect (see section 2.7).

2.4. How to start a return

1. Email luismcfut10.12@gmail.com within the 30-day period.
2. Include in your email:
• Your order number.
• The product(s) you wish to return.
• The reason for the return.
• Photos, if the product arrived damaged, defective, or incorrect.
3. We will reply with instructions and, if applicable, the return address.

Do not send products back without first receiving our confirmation. Returns sent without prior authorization may not be processed.

2.5. Refund time frames
• Once we have received and inspected the returned product (or, depending on the case, after approving your request), we will notify you whether the refund is approved or denied.
• If approved, the refund will be processed within 5 to 10 business days to your original payment method.
• The time it takes to appear in your account may depend on your bank or card issuer.

2.6. Who pays for return shipping?
• If the return is due to a change of mind or personal reasons, the return shipping cost is the customer's responsibility. Original shipping charges are non-refundable.
• If the product arrived damaged, defective, or incorrect, Pawgevity covers the cost of the solution (see section 2.7).

2.7. Damaged, defective, or incorrect products

If you receive a product that is damaged, defective, or does not match your order:

1. Contact us at luismcfut10.12@gmail.com within 48 hours of receiving it.
2. Attach photos or video of the product and the packaging.
3. After verifying it, we will offer you one of these solutions at no additional cost to you:
• A replacement product, or
• A full refund.

2.8. Orders canceled before shipping

If you wish to cancel your order, email us as soon as possible at luismcfut10.12@gmail.com. If the order has not yet been dispatched, we can cancel it and issue a refund. Once dispatched, it must be handled as a return.