Shipping policy

1. Shipping Policy

At Pawgevity, we work with specialized suppliers to bring you the best accessories and supplements for your dog. Some of our products ship directly from domestic or international warehouses, so we want to be fully transparent with you about delivery times and conditions.

1.1. Processing times

Every order goes through a processing period (preparation, verification, and packaging) before it is dispatched:
• Order processing: 1 to 3 business days.
• Orders placed on weekends or holidays begin processing the next business day.

1.2. Delivery times

Once your order has been processed and dispatched, the estimated delivery time is:
• Standard shipping: 7 to 20 business days (depending on destination and supplier).

These time frames are estimates and may vary depending on the destination country, the supplier, the season (for example, high-demand dates such as sales or holidays), and logistical factors beyond our control.

Important (shipping model): We operate under a model in which some products ship directly from our suppliers, sometimes from abroad. For this reason, delivery times may be longer than those of a store with local inventory. We appreciate your patience and trust.

1.3. Shipping areas

We ship to the United States and, depending on the product, to other international destinations. If your address does not appear as available at checkout, we may not yet ship to your area. Email us at luismcfut10.12@gmail.com and we will confirm for you.

1.4. Shipping costs
• Shipping cost: a[SHIPPING COST or "calculated at checkout"].
• The final cost, if applicable, will be clearly displayed before you confirm your purchase.

1.5. Order tracking
• When your order is dispatched, you will receive a confirmation email with your tracking number (when available).
• The tracking number may take a few days to activate and show updated information after dispatch.
• If you do not receive your tracking number within a reasonable time, contact us at luismcfut10.12@gmail.com.

1.6. Customs delays and taxes

For international shipments:
• Packages may go through customs inspections, which can cause delays that are beyond our control.
• Depending on the destination country, duties, taxes, or import fees may apply. When applicable, these charges are the customer's responsibility and are not included in the product price or shipping.
• We recommend reviewing your country's import regulations before purchasing.

1.7. What to do if your order does not arrive

If your order significantly exceeds the estimated delivery time frame:

1. Check the status using your tracking number.
2. Confirm that the shipping address you provided is correct.
3. Check with your local post office (packages are sometimes held there).
4. If you still have not received it, email us at luismcfut10.12@gmail.com with your order number and we will help you locate it or find a solution.

1.8. Incorrect or incomplete addresses

It is the customer's responsibility to provide a correct and complete shipping address. We are not responsible for orders that are lost or delayed due to incorrect address information. If you notice an error, contact us as soon as possible; if the order has not yet been dispatched, we will try to correct it.